FAQ’s

OUR CANCELLATION AND COMMUNICATION POLICY

The Lash Loft & Beauty Lounge, we respect both your time and ours. We understand that life happens, and sometimes you may need to adjust your booking. To keep things fair for all clients and our team, we kindly ask you to follow our policy below:

Notice Period
We require at least 24 hours notice for cancellations or changes to your appointment. This allows us to offer your time to another client.

Late Cancellations
Appointments cancelled with less than 24 hours notice, or not attended, may incur a cancellation fee of 50% of the booked service.

No-Shows/Running Late
We will take 100% of the booking service.

Arrive on time
Please arrive on time. If you are more than 15 minutes late, your appointment may need to be rescheduled and a cancellation fee may apply.

Respect for Our Team’s Time
Our salon hours are when we are here to serve you. Once we clock off, we respect our team’s personal time and do not answer messages outside salon hours. If you contact us after hours, we’ll respond during the next business day.